Support & Services
Our partnership: guidance from A to Z
As a leader in microbiology for more than 55 years, our mission is to provide the pharmaceutical and healthcare industries with rapid, accurate, and cost-effective solutions that ensure patient safety while enhancing both workflow and productivity. Our technical team and scientific experts are on hand to help you get the most out of your solution and keep operations running smoothly.
Our dedicated teams are here to support you throughout your transformation. We design your installation based on the analysis of your industrial needs, IT architecture, and desired EM workflow to meet your business objectives.
Implementation
We’re able to handle the entire implementation process, from start to finish.
Training & care
We offer complete training sessions, both on-site and remote, so you team can feel comfortable using 3P® CONNECT SOFTWARE and 3P® ENTERPRISE.
Validation & Qualification
From validation guides to on-site turnkey solutions, we have what you need to easily complete your implementation for a better return on investment.
Hotline & customer support
Our teams are available via phone to respond to any urgent incidents.
Implementation
Implementing a new solution can be complex and time-consuming. As your partner, we’re fully dedicated to handling the full implementation process so you can keep your business up and running.
We’ll walk you through step-by-step.
Training & care
Although your new system is user-friendly, you may need support along the way.
To ensure your production, laboratory, and IT teams feel comfortable operating 3P® CONNECT SOFTWARE and 3P® ENTERPRISE, we’re here to provide complete training sessions, both on-site and remote.
Your team, your process, your strength.
Validation & qualification
We know rapid implementation and laboratory compliance are top priorities, which is why our on-site solution is the fastest way to fully implement and begin using your technology.
From validation guides to turnkey on-site solutions, we offer you with the best way to implement for a better return on investment.
At bioMérieux our specialists work with you to ensure the system’s functionality on-site through a full analysis and IQ/OQ validation. To be fully compliant with regulations, all required validation documentation is provided.
Hotline & customer support
Our teams are available to provide support whenever needed.
We make sure your team will benefit from a full and comprehensive training to achieve complete autonomy, some specific operations requiring expertise.
Therefore, we provide different levels of service agreements, responding to your needs, to ensure your total peace of mind.
According to the level of engagements, our operational teams are accessible 24/7 worldwide, to ensure a constant support, and offer you a peace of mind solution.